Introducing a game-changing Warranty Support Programme for electricians and builders. At On Point Distribution, we know that your time is money. That’s why we’re launching a new post-installation warranty and customer support programme designed to save you time on unnecessary site revisits and keep your customers happy.
The Challenge:
Site revisits due to customer concerns about alarms can be frustrating and costly. Electricians and builders often lose valuable time and revenue because they can’t charge for labour or replacement products when handling warranty claims. However, in 95% of cases, the alarms are working perfectly - it’s simply a matter of basic maintenance or troubleshooting.
Our Solution:
We take the hassle out of customer support by stepping in to handle warranty-related concerns. Once you install any CAVIUS, WATCHMAN, or SmartSense product, direct any customer questions or issues straight to us. We’ll take care of the troubleshooting, saving you time and ensuring customer satisfaction.
Programme Highlights:
- Direct customer support: We handle warranty and troubleshooting calls for your customers.
- Seamless troubleshooting: Most issues can be resolved without the need of a site revisit.
- Rare site revisits covered: On the rare occasion a visit is needed, we’ll create a work order and pay you a flat fee for your time
- Install with confidence: You know that when you install a CAVIUS, WATCHMAN or SmartSense product – your customer will be looked after for 10 years.
Why Electricians And Builders Love It:
We’ve spoken with numerous electricians and installers, and the feedback has been unanimous - electricians and builders love the idea. This programme not only saves time but enhances the value of choosing CAVIUS, WATCHMAN, and SmartSense products for their projects.
"Your customers are our customers."
Let us handle the post-installation support so you can focus on growing your business.
